Privacy Policy

At Ragakosh, accessible from www.ragakosh.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of information that is collected and recorded by Ragakosh and how we use it. By using our Website, you consent to this Privacy Policy.

1. Data We Collect

When you create an account on Ragakosh, we collect the following personal data:

• Name: To personalize your experience on the platform.
• Email Address: For account login, communication regarding your account, and providing relevant information about Ragakosh.

We do not collect sensitive personal information. All payment-related information is collected directly by our third-party payment provider, Paddle. Ragakosh does not store your payment details.

2. How We Use Your Data

We use the collected information for the following purposes:

• To provide, operate, and maintain our Website and Services.
• To create and manage your user account.
• To provide you with customer support.
• To provide you with relevant information, updates, and occasional promotional communications about Ragakosh. You can opt-out of these communications at any time.
• To monitor and analyze the usage of our Website for service improvement.
• To detect, prevent, and address technical issues or terms of service violations.

3. Data Sharing

We do not share your personal data (name and email address) with any third parties, except as necessary for processing payments. Your payment data is directly handled by Paddle. Please refer to Paddle's Privacy Policy for information on how they collect, use, and store your payment information.

We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Data Storage and Security

Your personal data (name and email) is stored on secure servers located in Germany. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. We adhere to the data retention principles required by GDPR.

5. Your Data Protection Rights (GDPR)

As Ragakosh operates under Austrian law and stores data in Germany, we comply with the General Data Protection Regulation (GDPR). Under GDPR, you have the following rights:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate. You can update your name directly in your account settings. Your email address, used for account identification, cannot be changed.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Currently, Ragakosh does not use cookies or other tracking technologies for analytical or marketing purposes. If we decide to implement cookies in the future, we will update this Privacy Policy and deploy a cookie banner to obtain your explicit consent.

7. International Data Transfers

We do not transfer your personal data outside of the European Union (EU). All data processing and storage occur within the EU, primarily on servers located in Germany.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: [email protected]